Privacy Policy
Last updated: [31/01/2026]
Who runs this website:
Soul Lantern is run by Sue.
Contact: sue@soullantern.org
What this policy covers:
This policy explains how I collect, use, store, and protect personal information when you visit this website, contact me, or purchase a reading.
Information I collect:
I may collect the information you choose to share, such as:
• Name and email address
• Order and payment confirmation details
• Messages you send (including your question and any background you choose to share)
• Birth details needed for chart based readings (date of birth, place of birth, and birth time)
If you book a two person reading, you may provide birth details for another person. You confirm you have permission to share their details with me.
Payments:
Payments are processed by third party payment providers. I do not store full card details. The payment provider handles payment information under their own privacy policy.
How I use your information
I use your information to:
• Deliver your reading and send it by email
• Respond to messages and support requests
• Keep basic business records
• Maintain and improve the website
Lawful basis for using your information:
I process personal information to fulfil your order, respond to requests, meet legal obligations, and run my business in a fair and reasonable way.
How I store and protect your information:
I take reasonable steps to protect your information. I limit access to personal information and use reputable services to store and send data.
How long I keep your information:
I keep personal information only for as long as needed to provide the service, respond to follow ups, and meet legal or accounting duties. You can ask me to delete your information at any time, unless I must keep certain records for legal reasons.
Sharing your information:
I do not sell your personal information. I share information only when needed to run the service, such as with:
• Website hosting and website platform providers
• Email services used to send your reading
• Payment providers
• Professional advisers, where needed for accounting or legal reasons International transfers
Some service providers store data outside the UK. Where this happens, I use providers that offer appropriate safeguards.
Your rights:
You have rights over your personal information, including the right to request access, correction, or deletion, and to object to certain uses. To make a request, email sue@soullantern.org.
Cookies:
This website may use cookies for core site functions. Optional cookies, such as analytics, may be used depending on your settings and the tools running on the site. You can manage cookies through your browser settings and any cookie controls provided on the website.
Contact and complaints:
If you have questions, email sue@soullantern.org.
If you are not satisfied with how your information is handled, you have the right to complain to the UK Information Commissioner’s Office.
Changes to this policy:
I may update this policy from time to time. The latest version will be posted on this page.